Privacy Policy
At Express Roadways, your privacy is extremely important to us. We are committed to safeguarding the personal and business information you share with us while ensuring a transparent and secure experience across all our logistics, freight, and supply chain services. This Privacy Policy outlines what data we collect, how we use it, and the rights you have as our customer.
1. Information We Collect
We may collect the following categories of information:
Personal Identifiable Information (PII): Full name, email address, phone number, billing and shipping addresses, government ID details (if required for compliance), and payment details.
Business Information: Company name, GST number, business address, type of goods shipped, order history, and contact persons.
Technical Information: IP address, browser type, operating system, device details, cookies, and geolocation data.
Transactional Records: Shipment details, invoices, payments, receipts, and communication history with our customer support.
2. How We Use Your Information
We process your information for legitimate business purposes, including:
To provide and improve logistics, freight forwarding, and cold chain services.
To communicate updates about shipments, invoices, and new services.
To ensure compliance with transportation laws, safety standards, and customs regulations.
To personalize customer experience and provide better support.
To detect, prevent, and respond to fraudulent activities or security threats.
For marketing and promotional purposes (only with your consent).
3. Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We may share data with trusted service providers such as IT partners, tracking technology vendors, insurance providers, and payment gateways.
Information may be shared with government authorities or regulators if required by law, court order, or compliance obligations.
4. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Shipment and billing records may be stored for a minimum of 7 years for tax and regulatory compliance.
5. Data Security
We use secure servers, SSL encryption, firewalls, and regular audits to ensure that your information remains safe. However, no electronic transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience, monitor website traffic, and analyze browsing behavior. You may disable cookies in your browser, though some features may not function properly.
7. Your Rights
As a customer, you have the right to:
Access the information we hold about you.
Request corrections to inaccurate data.
Request deletion of your information (subject to compliance obligations).
Opt-out of promotional communications at any time.
8. Contact Us
For privacy concerns, data access, or requests, please write to:
Email:sales.media@expressroadways.co.in
Phone:+91 91389 41064
Address: 608, Crown Heights, Near Crown Plaza Hotel,
Sector 10, Rohini, New Delhi, India
